Frequently Asked Questions
Have a question? We’ve got answers. Below, you’ll find answers to the most common questions we receive about our translation services. If your question isn’t listed here, please don’t hesitate to contact our 24/7 dedicated human support team.
Category 1: General Questions & Our Services
What Languages Do You Support?
At RushTranslationServices, we offer translation services in over 150 languages and dialects, including French, Spanish, Italian, Chinese, Japanese, Vietnamese, Korean, Tagalog, Afrikaans, Hindi, Bengali, Greek, Navajo, Hebrew, Persian, Urdu, and Arabic, among others.
What Types of Translation Services Do You Offer?
From human translation and machine translation to post-edited machine translation, we cover it all. Furthermore, if you categorize them, we translate various documents, including, but not limited to, legal, financial, and medical records, as well as personal certificates. However, that’s not all; we also offer interpreting, website translation, and localization services.
Are Your Translations Performed by Human Translators or by Machines?
We offer both translation services. For certified translations, we engage certified human translators, but for large-scale business and website translations & localization services, we opt for machine-assisted human translations.
Why Should I Choose RushTranslationServices over a Freelance Translator?
Choosing a professional translation service guarantees the following:
- Reliability and Consistency: We have a team of translators, ensuring that your projects are completed on time and consistently. Freelancers often face unpredictable schedules and varying availability.
- Expertise and Specialization: With a diverse range of specialized translators for various industries and languages, we ensure more accurate translations, particularly for technical or legal content. Freelancers may have narrower expertise.
- Quality Control: We have an internal quality assurance process in place to ensure high-quality work by proofreading and editing each translation before delivery. Freelancers may lack the same level of oversight.
- Scalability: With us, you can scale up projects quickly if you have large or urgent needs. Our team manages multiple projects simultaneously. Freelancers may struggle to handle larger volumes of work promptly.
- Confidentiality and Security: We have proper privacy policies and secure processes for handling sensitive information, while freelancers may not always have formal systems in place.
- Customer Support: We offer 24/7 customer support via live chat, WhatsApp, email, and phone, ensuring you can reach a representative promptly if you have any questions or concerns. Freelancers might not always be available or responsive during certain times.
- On-Time Delivery: We have the resources to consistently meet tight deadlines more effectively than a freelancer, who may be juggling multiple projects simultaneously.
- Long-Term Partnership: Utilizing a service often leads to the establishment of a business relationship that can fulfil ongoing translation needs, whereas a freelancer may not always be available for long-term commitments.
Overall, choosing our translation service can offer more reliability, quality, and peace of mind, particularly for essential or large-scale projects.
Category 2: The Translation Process
How Do I Get a Quote for My Translation?
Getting a quote for your translation is simple and free. Visit our website and locate the order form. To get started, simply fill out our online quote form by uploading your document(s), specifying the language pair, and providing any special instructions you may have.
Once you submit the form, our team will review your translation request and send you a detailed, no-obligation quote typically within minutes.
How Will I Receive My Completed Translation?
For your convenience, completed translations are primarily delivered digitally via email in a high-quality PDF format. If you require physical copies, we also offer shipping options.
What File Formats or Types Do You Accept for Document Submission?
We accept most types of file formats to ensure a smooth submission process. You can submit documents in formats such as PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), JPG, PNG, and TIFF. If you have a file type that differs from our standard format, please get in touch with us, and we’ll do our best to accommodate your needs.
What Are the Steps from Ordering to Receiving My Translation?
Our translation process is designed for efficiency and clarity:
- Get a Quote: Submit your document(s) through our online form for a free, no-obligation quote.
- Order Confirmation: Once you approve the quote and make payment, your order is confirmed.
- Translation: Your document is assigned to a qualified and experienced translator specializing in your subject matter.
- Proofreading & Quality Assurance: A second linguist reviews the translation to ensure accuracy, grammar, and consistency.
- Delivery: Your translated document will be delivered to you digitally via email or by mail if physical copies are requested.
Category 3: Certified & Notarized Translations
What Is a Certified Translation?
Our certified translation is accompanied by a signed statement from the translator, affirming the accuracy of the translation. This statement by our translator attests to the accuracy, precision, and completeness of the translation. It confirms that it has been performed to the best of their ability. It also includes the translator’s accreditation and contact information.
When Do I Need a Certified Translation?
You typically need a certified translation for official purposes when submitting documents to government agencies, educational institutions, or legal bodies. Common examples include birth & death certificates, marriage licenses, divorce certificates, academic transcripts, diplomas, immigration documents (such as USCIS), legal contracts, and medical records.
Do You Guarantee Acceptance by USCIS?
Yes, we guarantee acceptance by USCIS (U.S. Citizenship and Immigration Services) for all our certified translations. Our translations meet all USCIS requirements, ensuring a smooth submission process for your immigration documents.
What Is the Difference Between Your Certified Translations and Notarized Translations?
As mentioned above, the certified translation includes a signed statement by the translator confirming the accuracy and completeness of the translation.
On the other hand, a notarized translation takes this a step further: the translator signs the affidavit of accuracy in the presence of a notary public, who then verifies the translator’s identity and seals the document. While all our translations can be certified, notarization is an additional service and is only required by specific institutions. Therefore, when filling out the form, please inform us so we can work accordingly.
Category 4: Pricing & Payment
Are There Any Hidden Fees?
No, at Rush Translation Services, we believe in transparent pricing. The quote you receive from us is the final price, with no hidden fees or surprise charges. Any additional services, such as notarization, hard copy delivery, or expedited delivery, will be clearly outlined in your quote if requested.
Is There a Minimum Order Fee?
No, we do not have a minimum order fee. At RushTranslationServices, we believe in providing flexible and accessible translation solutions to meet all your needs, regardless of project size. Thus, you will only pay for the words translated, ensuring fair and transparent pricing for even the smallest documents.
What Payment Methods Do You Accept?
At RushTranslationServices, we accept various secure payment methods for your convenience. From all major debit & credit cards (Visa, MasterCard, American Express, or Discover) to bank transfer, we strive to make the payment process as seamless as possible.
How Much Do Translation Services Cost?
Generally, our professional translation services start at $0.10 per word. However, the price of translation services varies depending on several factors like document length and complexity, the language pair, the subject matter, and the required turnaround time. For an accurate quote, please submit your document through our online form.
How Is the Price of Your Translation Calculated?
The price of our translation is primarily calculated based on the number of words in the source document. The factors that influence the final translation price include:
- Language Pair: Some language combinations are more specialized than others.
- Complexity of Content: Technical, legal, or medical documents often require specialized translators and may incur a slightly higher rate.
- Turnaround Time: Rush or same-day services may have an additional fee.
- Additional Services: Notarization, hard copies, or specific formatting requirements can affect the price.
Category 5: Turnaround Time & Delivery
How Fast Can I Get My Translation?
Our turnaround times are among the fastest in the industry. For standard documents, you can often receive your translation within 24-48 hours. The exact delivery time depends on the document’s length, complexity, and the language pair. We also offer rush and same-day delivery options for urgent needs.
How Will I Receive My Documents?
Your completed translation will primarily be delivered digitally via email as a high-quality PDF. For those who require physical copies, we also offer shipping services through various mail carriers.
How Do Translators Translate So Fast?
Our ability to deliver translations quickly is due to a combination of factors:
- Experienced Translators: We work with a vast network of highly skilled and efficient professional translators.
- Advanced Technology: We utilize cutting-edge translation memory and terminology management tools to streamline the process while maintaining accuracy and consistency.
- Optimized Workflow: Our internal processes are designed for maximum efficiency, from project assignment to quality assurance.
Do You Offer Same-Day or Rush Delivery?
Yes, we understand that sometimes you need translations on an urgent basis. We offer both same-day and rush delivery services for an additional fee. Please indicate your urgency when requesting a quote, and we will do our best to accommodate your timeline.
Can You Ship Hard Copies Internationally?
Yes, we can ship hard copies of your translated documents internationally. Please note that international shipping will incur additional fees and may take longer depending on the destination. Please specify your shipping requirements when placing your order.
Category 6: Security & Confidentiality
How Do You Ensure the Confidentiality of My Documents?
We take the confidentiality of your documents very seriously. We employ several measures to ensure your data is secure:
- Strict NDAs with Translators: All our translators and staff are bound by strict non-disclosure agreements.
- Secure Servers and Data Handling: We use secure, encrypted servers for data storage and transmission.
- Confidentiality Policies: Our internal policies prioritize data privacy and security throughout the entire translation process.
Can You Sign a Specific Non-Disclosure Agreement (NDA) for My Business Project?
Absolutely. We understand that some business projects require a higher level of security. We are happy to sign a specific Non-Disclosure Agreement (NDA) provided by your business to ensure your complete peace of mind. Please give the NDA when requesting your quote.
Category 7: After-Sales Support
What Is Your Satisfaction Guarantee?
Your satisfaction is our top priority. We guarantee 100% satisfaction on all our translation services. If you’re not completely satisfied with your translation, please notify us within a specified period, and we will work with you to make any necessary revisions until you’re fully satisfied.
I Lost My Digital Copy. Can You Send It Again?
Of course! We keep secure records of all completed translations for up to 30 days after completion. If you lose your digital copy, simply contact us with your order details, and we will be happy to resend it to you at no additional charge.
What If I Need a Revision or See a Mistake in the Translation?
While we strive for perfection, if you believe a revision is necessary or spot an error in your translation, please get in touch with us immediately. We offer free revisions within a specified period after delivery. Our goal is to ensure the translation perfectly meets your needs and expectations.
Still have questions? Our support team is available 24/7 to help 💬.
